Frequently Asked Questions

Everything you need to know about your luxury lounge and sleepwear experience.

What premium materials does HANRO use?

We pride ourselves on using high-quality natural fibers, including Mercerized cotton, silk, and Pima cotton, ensuring unparalleled comfort and durability for all our garments.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. For hygiene reasons, certain intimate apparel cannot be returned if the seal is broken.

How should I care for my HANRO products?

To maintain the longevity of your luxury pieces, we recommend machine washing on a gentle cycle with mild detergent and air drying. Always consult the specific care label on each garment.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and local customs processing.

How do I find my correct size?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed, comfortable fit.